S Portal Privacy Policy

1. Introduction

This Privacy Policy explains how SNA Digital Solutions (“we,” “us,” or “our”) collects, uses, stores, protects, and discloses information when you use the S Portal mobile application and related services.

S Portal is intended for authorized students, instructors, administrators, and other approved users. Certain academic information may be supplied, managed, or controlled by an authorized instructor, school, institution, or administrator. Depending on the deployment, that organization may determine how academic records are created, maintained, and retained, while SNA Digital Solutions provides the technical platform and support.

2. Information We Collect

We do not intentionally collect plain-text passwords. Authentication credentials are handled through the configured authentication service. Users are responsible for keeping their login credentials confidential.

3. How We Use Information

We may process information to:

• provide and operate S Portal;
• authenticate users and manage access permissions;
• display sections, grades, messages, and other academic information;
• send service-related notifications and academic updates;
• receive and respond to feedback or support requests;
• maintain app security and prevent unauthorized access or misuse;
• identify errors, investigate crashes, and improve app performance;
• comply with applicable legal, regulatory, academic, and administrative obligations; and
• protect the rights, safety, and integrity of users, institutions, and the service.

4. Legal and Privacy Principles

We process personal data only for legitimate and declared purposes and seek to follow the principles of transparency, legitimate purpose, and proportionality. Where required, processing may be based on user consent, performance of the service, compliance with a legal obligation, protection of legitimate interests, or another lawful basis recognized under applicable law.

Academic information, including grades and other education-related records, may receive additional protection under applicable privacy law and is made available only to authorized users.

5. Firebase and Other Service Providers

S Portal uses Google Firebase and related Google cloud services to operate app functions. Depending on the app configuration, enabled services may include:

• Firebase Authentication for account sign-in and authentication;
• Cloud Firestore or Firebase Realtime Database for storing and synchronizing app records;
• Cloud Storage for Firebase for storing uploaded images or attachments;
• Firebase Cloud Messaging for service notifications;
• Firebase Crashlytics for crash reports and diagnostics; and
• Google Analytics for Firebase, when enabled, for aggregated app-usage information.

These providers may process technical and personal information on our behalf to deliver their services. Their processing is governed by their applicable privacy and data-processing terms. Only services enabled in the application process data for S Portal.

6. When Information May Be Shared

We may disclose information only when reasonably necessary to:

• authorized instructors, administrators, or institution personnel who require access for legitimate academic or administrative purposes;
• service providers such as Google Firebase that process data on our behalf;
• government authorities, regulators, courts, or law-enforcement agencies when disclosure is legally required;
• protect users, prevent fraud, enforce applicable terms, or investigate security incidents; or
• complete a lawful organizational transition, subject to appropriate privacy safeguards.

We do not sell or rent personal data.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, subject to legal, academic, contractual, security, and administrative requirements.

• Account data may be retained while the account remains active and for a reasonable period afterward for security, audit, or support purposes.
• Academic records may be retained according to the instructions or policies of the authorized instructor, administrator, or institution, and any applicable record-retention obligation.
• Feedback and uploaded images may be retained until the concern is resolved and the information is no longer needed.
• Crash logs and diagnostics may be retained according to configured service-provider retention settings and operational needs.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it. Backup copies may remain temporarily until they are overwritten or deleted through normal backup processes.

8. Account and Data Deletion Requests

To request deletion of your S Portal account or personal data, send an email to developerstandard2026@gmail.com with the subject S Portal Account and Data Deletion Request.

Please include:

• the name and email address associated with the account;
• the specific data or account you want deleted; and
• enough information for us to verify that you are the account holder or an authorized representative.

We may request reasonable identity verification before acting on a deletion request. Some information may need to be retained when required by law, for security and fraud prevention, to resolve disputes, or under an authorized institution’s academic record-retention obligations. Where complete deletion is not permitted, access may be restricted or the information may be retained only for the applicable lawful purpose.

9. Your Privacy Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion or blocking of information that is no longer necessary or was unlawfully processed, and information about how your data is used or disclosed. You may also withdraw consent where consent is the applicable basis for processing, subject to legal or operational consequences.

Requests may be sent to developerstandard2026@gmail.com. You may also contact the Philippine National Privacy Commission regarding concerns within its jurisdiction.

10. Security Measures

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include HTTPS/TLS encryption in transit, authentication and role-based access controls, restricted administrative access, Firebase security controls, logging, and security review.

No electronic system can be guaranteed to be completely secure. Users should use strong passwords, keep credentials private, and notify us promptly if they suspect unauthorized account access.

11. International Data Processing

Firebase and other service providers may process or store information in countries outside the Philippines. When cross-border processing occurs, we seek to use service providers and safeguards intended to provide an appropriate level of protection consistent with applicable privacy requirements.

12. Permissions

Depending on the feature used, S Portal may request access to photos or media for uploading feedback attachments and permission to display notifications. Permissions are used only for the feature described and may be managed through the device settings.

13. Changes to This Policy

We may update this Privacy Policy when app features, service providers, legal requirements, or data practices change. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the app or another appropriate channel.

14. Contact Us

For privacy questions, requests, or complaints, contact:

SNA Digital Solutions
Email: developerstandard2026@gmail.com
App: S Portal
Package name: com.tcapp.sportal